Use Juggle Messages to communicate instantly with candidates you’re excited about. You can start messaging a candidate as soon as they’re added to your shortlist.
We’ve created this brief guide based on the behaviour we’ve seen from users of the Messaging function. It’s designed to help you achieve the best outcomes for everyone.
You can check your messages by logging into the platform. We can also email you whenever you receive one - adjust this in your notification preferences.
Basic tips for using Juggle Messages:
Stay in touch: communicating using Messages is immediate and easy, so there’s no reason to keep people in the dark. If you don’t have any concrete information to give a candidate it’s still worth reaching out to reassure them that you’re still considering them and that you’ll be in touch as soon as you can.
Give and receive: in the early stages brief messages are fine, but the further you are through the process the more information you’ll probably be requesting via Messages, and the more information you’ll need to provide in return.
Get talking: you don’t have to get everything done in a single message. Ask questions and expect them in return. We encourage you to use Messages as much as you can - it can really speed things up.
Remember the human: it’s easy to be misread online, and this can hurt your relationship with a candidate entirely by accident. If you’re starting a conversation - or returning to one after a break - please say hello and introduce yourself (you’d be surprised how many people neglect this step). Be courteous and stick to full sentences wherever possible. Ask yourself: how would I feel if I received this message?
Things to use Juggle Messages for:
- Fine-tuning interview plans/scheduling
- Quickly sharing documents (you can attach files to your message)
- Letting a candidate know about lateness or cancellation
- Apologising for a cancelled interview (you can reschedule using the Juggle platform)
- Asking for extra information/following-up
- CV stage: if you need more information about their experience then Messages is the perfect way to quickly enquire. Be as clear as you can about the information you need, but please don’t try to perform a “warm-up” interview using Messages - it’s not the right platform and won’t give you the best picture of the candidate. We also ask that you do not supply technical tests or take-home exercises at this point; schedule at least a quick telephone interview to see if the candidate is a cultural fit first.
- Post-interview: please thank the candidate for attending the interview (it’s just polite). Now is also a great time to make your process clear to them and give them some direction on how long it will take/when they can next expect to hear from you.
- If you’re feeling positive about a candidate: use Messages to make sure you’ve got absolutely all the information you need. If there are any dealbreakers/non-negotiables then now is the time to make sure they’ve been raised and the candidate understands.
- Updating a candidate (letting them know you’re still interviewing/considering)
- Asking a candidate to do technical tasks/take-home exercises
- We recommend that you call the candidate first to let them know you’ll be asking (or explain about the task at the interview stage).
- When you send the exercise explain again what the task is, why you want them to do it and where they can find any extra materials they might need. Be honest about how long you want them to spend on it.
- Remember the human when you ask for extra work. Please say hello and thank them for doing the work. Juggle professionals are all skilled, experienced individuals, many of them at C-suite level, and their time is valuable.
- Starting a salary conversation
- Your candidate will already know your initial compensation offer via the platform, and you’ll know their current salary. Use Messages to confirm their understanding and needs. If you don’t feel comfortable discussing things here, use Messages to set up a phone call with the candidate.
- This is also time to get the variable package nailed down. Make sure you’ve discussed bonus/equity/benefits.
- Letting a candidate know that you won’t be moving forward with their application
- Once you hit “Pass” on the candidate’s profile they’ll be removed from your shortlist and we’ll email them to let them know. If you would like to send them a personal message and feedback first - and we strongly recommend you do - then send your message before you hit “Pass.” Just be polite and honest; candidates really appreciate it.